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Please note that you are now able to check all account charges on the app.
Before filling out a form, check below to see if your question is answered in our FAQ section.
FAQs
Q: Why did I receive a charge on or around the 20th that is different from my dues?
A: We bill all "no show" or "late cancellation" fees on the 20th of the month. Any class you sign up for to reserve a spot that you either don't show up to, or that you cancel less than 60 minutes before start time incurs a $5 fee. These charges are accumulated over the course of the month and charged once a month on the 20th. For example, if you incur 3 of these charges over the course of the month, instead of being billed 3 separate times for $5, you will be billed once on the 20th for $15.
Q: What is this $5 charge on my account?
A: Most likely this is a no show or late cancellation fee that applies when you either no show to a class you registered for or cancelled less than 60 minutes before the start of the class
